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01|08|2008 10:37 pm EDT

Network Solutions PR Damage Control

by Adam Strong in Categories: Registrars

Network Solutions employees, including Vice President of Policy and Ethics are diligently working on PR damage control after the inevitable public backlash from allegations of domain name front running.  NSI employee responses have been spotted on Domainstate, Slashdot.org and Digg.  Additionally, DomainNameWire has a direct response from the head of PR at NSI and CircleID is citing a response from VP, Jon Nevett .

The company believes that this solution helps in combating “actual front running” and helps their customers by reserving the domain name.  This “solution” does nothing however to prevent another registrant from picking up the domain name. If the orignal searcher comes back 10 minutes later to register the domain, another user could still purchase this domain.  The only thing this solution seems to be preventing is fair trade as another registrar is being prevented from selling the domain name to a potential customer.

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  • Jamin

    Funny how they call it “combating “actual front running”" when they posted this 3 months ago.

    http://www.circleid.com/posts/7112810_nominet_on_front_running/

  • Bill

    How naive can you get? “this solution helps in combating “actual front running”

    First rule of PR: when in a hole, stop digging. These folks are going to emerge in China.

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  • http://www.mneylon.com/blog/ Michele Neylon

    @Jamin – I posted the Nominet article. I think you’re confusing NetSol’s response with my article on front running

    Michele

  • CAW

    They did it to me 1-8-08. I WILL NEVER PURCHASE ANYTHING FROM THEM. I PROMISE TO TELL EVERYONE I KNOW & MEET.

  • http://www.networkpolutions.com/ Ben Factor

    He REALLY, ACTUALLY says “the failure to act is undermining consumer confidence in the domain registration process.”.

    That is more than just a little ironic considering the impact on consumer confidence caused by Network Polutions own acts.

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  • http://www.circleid.com/posts/7112810_nominet_on_front_running/#3597 Ben Factor

    Click my name to see NSI’s response.

    Quote:

    “#1 | By Jon Nevett | Dec 06, 07 @01:53 pm PST
    I’m Jon Nevett, Vice President of Policy at Network Solutions. Regarding Nominet’s study of domain name front running, I don’t know about .co.uk, but the practice certainly exists in gTLD space. Based on our experience and investigations, we disagree with the suggestion that front running cases are merely coincidental with other online activities, and that the problem is little more than a “public perception” issue. Our customers certainly have suffered from this troubling practice, and other registrars have stated the same thing. We are in a much better position than registries to know that it’s happening. Something should be done to protect consumers from such practices—it cannot wait for endless ICANN studies and policy development. Unfortunately, the failure to act is undermining consumer confidence in the domain registration process.”

    Unquote.

    He REALLY, ACTUALLY says “the failure to act is undermining consumer confidence in the domain registration process.”.

    That is more than just a little ironic considering the impact on consumer confidence caused by Network Polutions own acts.

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  • Wayne

    I have to agree. They are digging a hole which I hope turns into their grave. Isn’t there an attorney reading these posts that wants to start a class action lawsuit. This has to be bending their agreement with ICANN not to mention a few business laws. They stole one from my wife yesterday and I can assure you that I will never use them. In fact, I’m moving my company’s domain registration from them to another registrar today. I do not deal with people like this.

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  • Joe

    I managed hundreds of domains and have registered many thousand more in my career. Needless to say, I’m not a noob, but I was shocked and appalled by Network Solution’s behavior.

    I can assure you that I will never do business with Network Solutions after this. I have also advised all friends and colleagues to avoid Network Solutions as well.

  • ed

    They are a BBB company. This is ridiculous. They are not protecting their customers, they are forcing you to become a customer by ransoming your domain, using privileged information.

    I encourage everyone to complain by filling the form here:

    http://www.dc.bbb.org/commoncomplaint.html

  • http://www.kogmedia.com patrick

    what a scam… NetSol’s prices are excessive and they know it… that’s why they’re doing this

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  • JB

    I got caught in the Network Solutions scam yesterday and it leaves a nasty taste in your mouth being denied the opportunity to choose your registrar and having to pay more than three times the common rate for registration.

    I emailed them once registration was confirmed and indicated that I thought their practice of registering or trapping names that had been searched for at their site was unethical and that I would try to warn as many people as I could. I have not had a response.

    I believe that what we are experiencing with Network Solutions is evidence that, when a company can’t compete on innovation, service and price, an unethical company will resort to scams.

    I don’t care about the VP Ethics spin – if it looks, runs and stings like a scam – then it’s a scam!

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  • Rob Mack

    Surely if NSI are claiming this is simply a service for their potential customer to allow them time to make up their mind about purchase – any potential customer would be able to make this purchase at the usual rates ie. $8-10

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