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01|09|2008 07:42 pm EDT

Network Solutions Responds to Front Running Allegations Part II

by Adam Strong in Categories: Registrars

In our on-going coverage of the NSI front running story, we’ve received this letter minutes ago from NSI staff

I wanted to follow up with you and provide some information regarding some improvements we are making to our customer protection measure. Throughout the launch of this effort we have made, and continue to make, improvements to our protection measure. Below are some of the things we are implementing in the near term:

1) We have changed the current webpage to which reserved domain names resolve to a general under construction page. Additionally, all new reserved names after tonight will not resolve to any page at all.

2) This week, we will be making enhancements that will address the concerns related to disclosure of zone file and DNS server information of the reserved names. This should address some of the concerns recently raised.

3) Very soon we will remove our customer protection measure from our WHOIS search page, so that no domains searched on this page will be reserved. We will continue to reserve, however, domains searched from our homepage.

-Susan Wade

When asked if the home page will notify customers that their searches will result in domains being reserved Wade responded “Our customers are notified in their account manager account. We are also looking at other opportunities to let them know.”

Wade responded earlier to Andrew’s questions on Domain Name Wire and Andrew had made many of the suggestions mentioned in a follow up article on his site as well. Looks like NSI is taking this matter very seriously, as they well should based on the public outcry.

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9 Comments

[…] http://www.domainnamenews.com/registrars/network-solutions-responds-to-front-running-allegations-par… 1) We have changed the current webpage to which reserved domain names resolve to a general under construction page. Additionally, all new reserved names after tonight will not resolve to any page at all. […]

Frank

January 10, 2008 @ 12:03 am EDT

Pathetic answer on the notification. You are notified in the account manager account page? I take this to mean you will not see a notice unless you already have an account. Yea, I am signing up right now, NOT!

Maybe I am one of the few who misunderstand your perfectly good intentions for all web users, NOT!

Hoping this is the downfall of Network Solutions. The financial downfall must have already begun and this is your corporate reaction to dwindling shares.

Go Daddy!!!

Ken Mitchell

January 10, 2008 @ 12:13 am EDT

I tested it as well; it’s happening.

I’m in the process of moving my domain from NSI to GoDaddy; not only will I get more services for the money, but maybe this will teach NSI a lesson about trust, and how quickly it can be squandered.

Another issue; I manage a domain for my homeowner’s association. The association decided to get rid of their web site (a very short-sighted decision, but theirs to make) and I removed the web site. NSI parked a page full of advertising there; they were making money on my domain! I bitched them out about it, and they changed it to a generic “Under Construction” page. But I’d like to get back the money that THEY earned on a domain that _I_ paid for.

Won’t happen, of course. But I don’t have to associate with a company with slimy business practices.

Marge Inoferror

January 11, 2008 @ 9:43 am EDT

This happened to me in January 2008. Doing a whois at Network Soutions caused them to register the name I wanted – apparently for 1 year. now they jacked up the price.

This is totally unethical of ICANN to allow these practices.

Dave Nodaddy

January 16, 2008 @ 3:13 pm EDT

Ken,

You may want to rethink that move to Go Daddy. They have a bad rep too. Checkout nodaddy.com for more info. I’ve had great luck with moniker.com so far.

[…] their part, Network Solutions has responded to the controversy by promising to improve customer protection […]

[…] against front-running. In a further attempt at damage control and amongst the public outcry, NSI quickly adjusted their policies so that the domains being registered were only names searched on the homepage, so they were not […]

[…] tasting. Sure enough…it was Network Solutions…see articles here, here, here, and┬áhere . They started this practice in December 2007.┬áThere has even been a class action lawsuit brought […]

Adam

May 1, 2008 @ 12:50 pm EDT

They’re still totally doing this!!!! I Cant believe I have to wait 5 days now for these domains to come back to market!!!! UGG!!!!!!!

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